Shipping policy

Last updated: August 13, 2026

This policy explains where we ship, how long delivery takes, and what to do if something goes wrong in transit. It applies to every order placed on filue.com.

Where We Ship

We currently ship to addresses within the United Kingdom. We do not ship internationally at this time. All prices are shown and charged in GBP (British Pounds, £), and include VAT where applicable.

Shipping Costs

Shipping is free on every order, with no minimum order value.

Order Cut-Off Time

Orders placed before 2:00 PM (UK time) on a business day begin processing the same day. Orders placed after 2:00 PM, or on weekends and UK bank holidays, begin processing the next business day. Processing then takes 1–2 business days as set out below.

Delivery Times

Stage	Timeframe
Order processing	1–2 business days
Transit after dispatch	4–10 business days
Total estimated delivery	5–12 business days

Business days are Monday through Friday, excluding UK bank holidays. Timeframes are estimates; carrier delays, weather, and peak periods can extend them.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can follow your parcel at any time on our Track Your Order page. Tracking may take 24–48 hours to show its first scan after dispatch.

Delayed or Stalled Parcels

If your tracking has not updated for 7 consecutive days, contact us at support@filue.com and we will open an investigation with the carrier.

Lost Parcels

If your order has not arrived within 20 business days of dispatch, we will treat it as lost and offer you a free replacement or a full refund — your choice.

Incorrect Address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we will correct it before dispatch. We cannot redirect a parcel once it has shipped, and we are not responsible for orders delivered to an incorrectly entered address.

Questions

Anything unclear? Email support@filue.com — we respond within 24 hours on business days. See also our Return & Refund Policy.