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Good to know

Delivery When will my order arrive?

Allow 5–12 business days from checkout: 1–2 business days for us to pick and dispatch, then 4–10 business days with the carrier depending on where in the UK you are. These are typical times rather than promises — a tracking link lands in your inbox the moment your parcel ships.

Read the shipping policy
Returns Can I send something back?

Yes — you have 30 days from delivery, whatever the reason. Get in touch first and we'll email the return address within 24 hours on business days; post the item back within 14 days after that. Keep items unused and in their original packaging. You cover return postage, unless we sent something damaged, faulty or incorrect — then it's on us.

Read the return policy
Refunds How quickly does my money come back?

We inspect returns as they arrive, confirm by email, and refund your original payment method within 5 business days of receiving the parcel. Your bank or card provider may then take a further 5–10 business days to show it in your account.

Read the refund policy
Tracking How do I follow my parcel?

Every parcel ships tracked. Use the link in your dispatch email, or pop your details into our tracking page whenever you like. The first scan can take 24–48 hours to appear after dispatch, so an empty page right away is nothing to worry about.

Track an order
Payment How can I pay?

You can pay with American Express , Apple Pay , Google Pay , Maestro , Mastercard , PayPal , Shop Pay and Visa . Exactly which options appear at checkout depends on your device and region — Apple Pay shows on Apple hardware, for example. Every transaction runs over an encrypted connection and we never store your card details.

Read the payment policy
Support What if I need a human?

Email support@filue.com or ring +44 7882 514251. We're around Monday – Friday, 9:00 AM – 5:00 PM (UK time) and reply within 24 hours on business days.

Contact us

Sixty things, not six thousand

Most general stores work like warehouses — endless pages of near-identical products, and the sorting is your job. We went the other way. Filue carries a deliberately small range across six departments, and every item had to earn its place.

The test never changes: it does its one job well, it holds up to daily use, and we'd recommend it to someone we know. If a product can't clear that, it doesn't get listed — which is why the range grows slowly, and why there's nothing here we wouldn't own ourselves.

More about Filue

Here if you need us

Not sure a piece will suit the space, or keeping an eye on a parcel that's already on the move? Send it over — every message gets read, and answered within 24 hours on business days.

We're open Monday – Friday, 9:00 AM – 5:00 PM (UK time)
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