Payment Policy

Last updated: August 13, 2026

This page explains which payment methods we accept and how payments are handled on filue.com.

Accepted Payment Methods

We accept the following payment methods through Shopify's secure checkout:

Credit & debit cards

• Visa
• Mastercard
• American Express
• Maestro

Express & digital wallets

• Shop Pay
• Apple Pay
• Google Pay
• PayPal

The payment options available to you are always shown at checkout.

Currency

All prices are listed and charged in GBP (British Pounds, £), and include VAT where applicable. If your card or account is held in another currency, your bank may apply a conversion fee; this fee is set by your bank, not by us.

When You Are Charged

Your payment method is authorized at checkout and captured when your order is confirmed. The charge appears on your statement as Filue.

Payment Security

All transactions are encrypted with SSL and processed by PCI-DSS-compliant payment providers. We never see or store your full card details on our servers.

Failed Payments

If a payment fails, check your card details and available balance, then try again or use a different method. If checkout continues to fail, contact us at support@filue.com and we'll help.

Refunds

Refunds are always issued to the original payment method, per our Return & Refund Policy: processed within 5 business days of receiving your return, appearing on your statement within 5–10 business days after processing.